Refund & Purchase Policy

One-time purchases

Design ($29) and Studio ($59) are one-time purchases. There are no subscriptions and no recurring charges. Purchasing unlocks the features of that tier for the landscape plan you upgraded.

When a refund may be requested

• A technical failure prevented your purchase from unlocking the plan you paid for.
• You were charged more than once for the same upgrade due to a duplicate submission.
• You were charged in error.

Duplicate charges

Refreshing or reopening a checkout page should not create a second charge. If you believe you were charged twice for the same upgrade, contact us with your payment confirmation and we will investigate and refund any duplicate promptly.

Completed digital work

Where permitted, recommendations, shopping lists and any completed AI-generated visualization that have already been delivered are generally non-refundable once produced, except where a technical failure prevented proper delivery.

How to request a refund

Contact our support desk with your payment confirmation and the reason for your request. We review every request individually.